Microsoft guarantees 99.9 percent uptime for Microsoft 365 services, but if your Microsoft 365 services do fail, Microsoft will provide reimbursement in the form of Service Credits. To claim these Service Credits, organizations have to report their downtime accurately. If downtime goes unnoticed or isn’t reported before being resolved, it won’t be counted against the SLA.
However, detecting and reporting such service outages with just the Microsoft 365 admin center is difficult. Microsoft provides service outage notifications in the Microsoft 365 service health dashboard. Unless you check this dashboard constantly, you won’t be able to report downtime effectively and can miss out on claiming Service Credits.
- Microsoft 365 service health notifications
- Microsoft 365 service health dashboard for multiple tenants
- Granular visibility into your Microsoft 365 health
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